This program is designed for newly appointed supervisors, those aspiring to supervisory roles, and those in supervisory roles who do not have formal training.
| Class: | Developing Leadership Excellence |
| Delivery: | Online via Zoom |
| Dates: | Tuesdays, February 18 - April 8 |
| Times: | 9:00 a.m. - Noon |
| Cost: | $ 1,500 |
| Register: | Register for Developing Leadership Excellence |
Learning Objectives
Meeting supervisory responsibilities, communicating effectively, building work relationships, and leading others.
Goals
- Understand one’s own strengths and weaknesses and how they impact the organization.
- Recognize the benefits of successful leadership for the organization, the team, and the leader.
- Identify the essential skills of successful leaders and how and why they deliver success for the organization and the team.
- Learn and practice essential leadership skills through training activities, role-play, and engagement in real-life work scenarios.
- Commit to the skills learned during training and applying these skills in daily work-life.
- Standardize the model for how those in leadership lead at the organization.
Course Topics
Courses and Descriptions
Use these links to jump to a specific course description from the topics below.
- How I Impact My Organization
- Dealing With Team Conflict and Challenging Situations
- Leading a Team That Gets Results
- Creating a Culture of Motivation Through Relationship Building
- Harnessing the Power of Five Generations at Work
- Effective Communication
- Getting Things Done With Effective and Efficient Time Management
- Managing Successful Projects
- From Stressed to Zest: Re-Energizing Yourself and Your Team
- Helping Others to Be Successful
How I Impact My Organization
- Define what organizational excellence is and how you can deliver it to your team.
- Understand the two sides of superior service.
- Self-assessment: Rate your current ability to deliver excellence.
- Discover how organizational excellence benefits you and the entire team.
- Better understand your customers: who you serve and the impact you have.
- Benchmark where you and your team are now with service excellence and develop goals for improvement.
- Define current challenges/obstacles to leadership and organizational excellence.
Dealing With Team Conflict and Challenging Situations
- Discover the influence and choices you have in overcoming conflict and workplace challenges.
- Recognize how we benefit from identifying challenges and overcoming them.
- Identify the workplace behaviors that are toxic to you and your organization.
- Understand the impact toxic behaviors have on you and your organization.
- Learn to take control of your own reactions and bring the right attitude to work.
- Discover how to unhook from emotional traps with these four practical steps.
- Select the right business tool to turn emotional encounters into professional ones.
- Identify your own communication/behavior style and those of people you find difficult.
- Learn how to interact with and manage different types of people successfully.
Leading a Team That Gets Results
- Identify the characteristics of great and lousy leadership and the impact these styles have on the team.
- Understand the power of leadership influence.
- Learn the "5 Levels of Leadership" model and how its application can develop a powerful leader within you.
- Apply the "5 Levels of Leadership" model to the best/worst leaders you know and discover which levels of leadership they use.
- Discover "Situational Leadership" and how to assess your team's motivation and maturity.
- Learn how to adapt your leadership style to the needs of your team members and situations.
- Discover an effective method for knowing when to grant your team more decision-making/problem-solving authority.
- Recognize the right time to direct, coach, support, or delegate.
Creating a Culture of Motivation Through Relationship Building
- Understand workplace motivation and the myths that often frustrate leaders.
- Learn the #1 method for successfully motivating your team.
- Discover and adopt the best practices of workplace motivation.
- Identify the top six things every employee wants from their leader that often creates a motivated workplace.
- Discover the top ten motivational tips that inspire team members to want to perform at their peak.
- Assess how well you know your team and engage their external motivators at work.
- Learn the key ingredients for planning effective rewards and incentives.
- Discover how to use both positive and negative reinforcement for optimal performance.
Harness the Power of Five Generations at Work
- Identify the challenges of age diversity in your organization and discover why managing the generation mix matters.
- Improve your understanding of the five distinct generations at work by defining their typical influences, communication styles, core values, and how they view others.
- Learn to use today's digital and social media tools to communicate with your team and improve organizational effectiveness.
- Understand typical work ethics, work behaviors, and work values by generation.
- Discover tools and tips to assist in recruiting, producing results, and retaining employees of each generation.
Effective Communication
- Understand the communication process and what can help or hurt successful communication.
- Discover the three ingredients of communication and how to use them for powerful, effective communication.
- Learn how to communicate effectively before saying a word.
- Learn how perceptions impact communication and discover tips to improve others' perceptions of you.
- Understand the power of listening to ensure you are effectively using this critical leadership skill.
- Discover key tools for communicating with impact (using charts, data, color, layout, communication mediums, etc.).
Getting Things Done With Effective and Efficient Time Management
- Understand the #1 key to managing your time and making effective use of it.
- Get motivated to make the most effective use of your time.
- Learn and apply four simple steps for the highest personal productivity
- Learn how to successfully control events, plan your day (and beyond), prioritize, and minimize time robbers such as procrastination, interruptions, and the constant paper flow.
- Discover a fail-proof process for getting better organized/focused and accomplishing tasks on time.
Managing Successful Projects
- Learn and apply the basic principles of project management.
- Discover the four phases of every project and how to effectively manage each phase.
- Learn how to use three parameters of projects to ensure they are successful.
- Understand how to control work in progress, make adjustments without going off-track, and bring projects to a successful conclusion.
From Stressed to Zest: Re-Energizing Yourself and Your Team
- Discover the causes of stress and the impact it has on you, your team, and your organization.
- Learn the choices you have for managing stress and using your stress for greater effectiveness.
- Discover and adopt twelve habits proven to lower the impact of stress.
- Learn nine ways to energize your day and your life.
- Get inspired by the wisdom of others—learn what highly productive people do to keep stress in perspective and thrive through it.
Helping Others to be Successful
- Discover your learning style and that of others on your team and the best style to use to connect with the people on your team.
- Know what to expect from adult learners and what motivates them to learn.
- Discover ways to get your team to retain 90% of what you teach them.
- Learn the difference between an effective coach and mentor—and which to be for your people
- Putting it all together—summarize the course and see its application through a video case study.
Cancellations and refunds
Payment is due upon registration. Students may request a registration cancellation through the start date of the course. A $25 cancellation fee will apply. No refunds will be given for withdrawal requests after the course start date. The University reserves the right to cancel course selections. If the course is cancelled, the student will be issued a full refund.
